PCL’s Owen McCaughey Climbs the Career Ladder
Hard work has paid off for Owen McCaughey – for just under seven years after joining PCL’s customer service team as an office junior, he has been appointed Technical Sales Executive for UK and Ireland.
Owen has steadily worked his way up the career ladder since arriving aged just 17 at Sheffield-based PCL, the world-leading manufacturer of tyre inflation and compressed air products. His very first role involved answering phone calls for pricing, delivery dates, order tracking and general enquiries, along with order and data entry. These duties stood him in good stead to quickly progress to Customer Service Administrator, looking after the internal account management of European customers and prospects, whilst dealing with worldwide queries.
Through working closely with the sales team, attending exhibitions and undertaking technical product training, Owen gained invaluable experience. Two years later he replaced a retiring colleague in the role of Technical Sales Support. He spent the next few years dealing with technical issues for customers and end users of PCL’s tyre inflation and compressed air products, and also the TECALEMIT brand of fluid and fuel dispensing products.
Owen said: “The role progressed to being more involved with the sales teams, helping to generate leads and turn enquiries into orders. I am delighted to have been given the position of Technical Sales Executive, it’s fantastic to have my own accounts to look after and generate sales for. I’m looking forward to this new challenge where I can use the knowledge I’ve gained to extend our customer base.”
PCL Sales Director, Simon Shorter, said. “Owen’s well-earned promotion gives him responsibility as the main sales and technical support for the TECALEMIT products and accounts, as well as UK Sales for PCL’s petrol forecourt market. His ambition, commitment and determination, matched by extensive product knowledge, means he is well-equipped for this role, so we are excited to have Owen on board. We are confident that he will successfully drive business forward, developing new opportunities for the fluid and pneumatic ranges of TECALEMIT and PCL.”